Orders are processed and dispatched within up to 5 business days. After that, delivery typically takes between 5 and 25 business days depending on your location. Weekends and holidays are not counted, and occasional customs inspections may add some extra time.
As soon as your order leaves our facility, you'll receive a confirmation email with a tracking link. You can also check your shipment status anytime through our tracking page on viktorpoedagar.com.
Carriers can sometimes take a few days before registering new scan events. If several business days go by without any movement, get in touch with our support team at support@viktorpoedagar.com and we'll look into it.
This occasionally happens when carriers update the status a bit early. Wait up to 24 hours, check with nearby neighbors, and visit your local post office. If the package still hasn't shown up, contact us at support@viktorpoedagar.com and we'll help resolve it.
If your order hasn't been shipped yet, we can usually update the address. Once it's on its way, changes can't be guaranteed, but we'll do everything we can to help. Reach out to us as soon as possible at support@viktorpoedagar.com.
Cancellations are only possible before the order has shipped. After dispatch, cancellation is no longer an option, but you're welcome to start a return once the package arrives.
Yes, we ship worldwide at no extra cost. All customs duties and import taxes are handled on our end, so you won't face any unexpected charges at delivery.
If your order hasn't shipped yet, contact us at support@viktorpoedagar.com as soon as possible and we'll do our best to accommodate your request.
Yes, you can add shipping protection to your order during checkout for extra peace of mind.
You have up to 30 days from the delivery date to request a return. Just contact our support team at support@viktorpoedagar.com with your order number to get started.
The return shipping cost will be deducted from your refund. The exact amount depends on your location.
Once we receive and verify your returned item, your refund will be processed back to your original payment method within 3 to 5 business days.
Yes, we offer exchanges for different styles or colors. Contact our support team at support@viktorpoedagar.com to get the process started.
We accept major credit and debit cards, PayPal, Apple Pay, and Afterpay.
No registration needed — you can place your order as a guest without creating an account.
All prices are shown in USD. If you're paying in a different currency, your bank or payment provider will handle the conversion automatically.
Contact us at support@viktorpoedagar.com with your name, email address, or shipping address and we'll locate your order and send you a new confirmation.
Definitely. Just enter the recipient's address at checkout and we'll ship directly to them.
Yes, you can upgrade to our Premium Gift Box at checkout, which is specially designed to make the unboxing experience feel extra memorable — perfect for gifting the second watch.
Absolutely. Every watch comes with a 2-year movement warranty that covers manufacturing defects.
The warranty covers movement failures, clasp defects, and manufacturing issues. It does not cover everyday wear and tear, accidental damage, or water-related damage that exceeds the watch's specified resistance rating.
Get in touch with our support team at support@viktorpoedagar.com and include a phpoto or short video showing the problem. We'll review your case and get back to you within 3 business days with the next steps. In some situations, we may suggest taking the watch to a specialist for warranty repair.
Reach out to our support team at support@viktorpoedagar.com right away with photos or a description of the issue. We'll take care of it quickly by sending the correct item, the missing piece, or arranging a full replacement.
Yes, exchanges are allowed for items purchased during the Final Liquidation sale. Standard exchange and shipping fees may apply.
Contact our support team at support@viktorpoedagar.com with your order details and we'll look into it and make any necessary corrections within 3 business days.
Keep your watch stored in a dry place whenever you're not wearing it. Stay away from extreme heat or cold and strong magnetic fields. Wipe it down regularly with a soft, lint-free cloth. To resize the band, use a link removal tool or take it to a local jeweler. Feel free to reach out to our support team if you need further guidance.